Frequently Asked Questions
CONTACT
How can I reach you? Have a question? We're happy to help. Our support team is available 7 days a week for all your questions. Contact us at: info@ingridtop.com
How long until I get a response? We aim to respond to every inquiry within 1 business day.
ORDERS & PAYMENT
What payment methods can I use? You can pay with PayPal, Mastercard, Visa, American Express, Apple Pay, Google Pay, and Klarna.
Will I get an order confirmation? You'll receive an order confirmation email right after placing your order. This email includes your order number (5 digits), an overview of your order, and your shipping address.
I entered the wrong address, can this be changed? Contact us at info@ingridtop.com and we'll take care of it for you.
SHIPPING
Which countries do you ship to? We currently ship within the United States only.
How much does shipping cost? Shipping is free — we cover the cost.
How can I track my order? Once your package ships, we'll email you tracking information. There you can check your order status and, if needed, leave additional instructions for the carrier.
I haven't received my order, what should I do? Sorry to hear that! After placing your order, you receive an order confirmation with your order number. Your order ships within 1–2 business days, and you'll then receive a tracking email so you can follow your package. Didn't get that email, or is your tracking status unclear? Just reach out to us at info@ingridtop.com
RETURNS & EXCHANGES
I changed my mind, what now? No problem at all. Let us know within 30 days of delivery that you'd like to return your order, and we'll refund your purchase amount within 30 days of receiving the return. The product may have been opened and tried on. Please note that return shipping costs are covered by the customer.
I want to exchange my product, how does that work? You can exchange your order for a new item free of charge within 30 days of delivery. The product may have been opened and tried on. Return shipping costs for the exchanged item are covered by the customer. Your new item will ship within 7 days of us receiving your return.
My product arrived damaged, what now? So sorry to hear that! Send us a photo of your order along with your order number within 30 days to: info@ingridtop.com, and we'll make sure you receive a free replacement within 7 days of receiving your email.
I received the wrong order, what now? Send us a photo of your order along with your order number within 30 days to: info@ingridtop.com, and we'll make sure you receive the correct order, free of charge, within 7 days of receiving your email.
I never received my order, what now? Email us your order number at: info@ingridtop.com, and we'll make sure you receive your order free of charge within 7 days of receiving your email.
I want to cancel my order, what now? No problem. Let us know within 24 hours of placing your order that you'd like to cancel, and we'll refund your purchase amount within 30 days of receiving the cancellation request. (This is only possible if the order hasn't been processed or shipped yet. If it has already been processed and shipped, cancellation is unfortunately no longer possible.)