Return Policy

We Accept Returns Within 30 Days

Have questions or comments about your delivery or the product? Send us an email and our team will get back to you right away. Email us at: info@ingridtop.com

RETURN POLICY

What do you need to do to get your purchase refunded? How can you reach us? Do you need to send the product back? What address do you send it to? Or do you get that information once you contact us? Do you need to take a photo of the product? You'll find all the answers below!

Note: Deliveries that are knowingly refused and sent back cannot be refunded.

Note: The exchange and refund policy does not apply to discounted items or items that have already been used. As long as the item isn't discounted, it can always be exchanged.

Changed your mind?

No problem at all. Let us know within 30 days of receiving your order that you'd like to return it, and we'll refund your purchase amount within 30 days of receiving the return. The product may have been opened and tried on. Please note that return shipping costs are covered by the customer.

Exchanges

You can exchange your order for a new item free of charge within 30 days of the delivery date. The product may have been opened and tried on. Return shipping costs for the exchanged item are covered by the customer. Your new item will ship within 7 days of us receiving your return.

Damaged product?

So sorry to hear that! Send us a photo of your order along with your order number within 30 days to: info@ingridtop.com, and we'll make sure you receive a free replacement within 7 days of receiving your email.

Received the wrong order?

Send us a photo of your order along with your order number within 30 days to: info@ingridtop.com, and we'll make sure you receive the correct order, free of charge, within 7 days of receiving your email.

Never received your order?

Email us your order number at: info@ingridtop.com, and we'll make sure you receive your order free of charge within 7 days of receiving your email.

Changed your mind after ordering?

No problem. Let us know within 24 hours of placing your order that you'd like to cancel, and we'll refund your purchase amount within 30 days of receiving the cancellation request. (Cancellation is only possible if your order hasn't been processed yet. If it has already been processed, cancellation is unfortunately no longer possible.)

Getting Your Refund

In most cases, your refund is issued within 30 days of our last contact and agreement with you. This naturally depends on the situation: Is it a damaged product? Did you change your mind? Did you receive the wrong product? See above for the exact steps that apply to each case. Refunds are issued to your original payment method, or in another way of your choosing. We're happy to be flexible here.